Author

Yanti Aneta

Subject

- Ekonomi

Abstract

The objective of this descriptive qualitative research is to explore and to analyze the institutional problems in regional public services. It employed direct observation and interview focusing on the issues of the regional public service institutions. This study was conducted at One-stop Administration system (henceforth called Samsat) in Gorontalo City. The results show that the implementation of the services is carried out according to the standard operation of the services, ranging from the procedures, work duration, service products, and innovation. Nevertheless, the problems surrounding the institution are inevitable. The issues revolve around a) the system and organization of the implementation, b) limited qualified human resources, c) lack of facilities and infrastructures, as well as d) the service strategy. Key Words: Institutional Problem, Public Service, One-stop Administration Office Gorontalo. ABSTRAK Tujuan dari penelitian kualitatif deskriptif ini adalah untuk mengeksplorasi dan menganalisis masalah kelembagaan dalam pelayanan publik regional. Penelitian ini melakukan pengamatan langsung dan wawancara yang berfokus pada isu-isu lembaga pelayanan publik regional. Penelitian ini dilakukan di Kantor Administrasi One-stop (selanjutnya disebut Samsat) di Kota Gorontalo. Hasil penelitian menunjukkan bahwa implementasi layanan dilakukan sesuai dengan standar operasi layanan, mulai dari prosedur, durasi kerja, produk layanan, dan inovasi. Namun demikian, masalah di sekitar lembaga tidak bisa dihindari. Persoalannya berkisar pada a) sistem dan organisasi pelaksanaan, b) sumber daya manusia yang berkualitas terbatas, c) kurangnya fasilitas dan infrastruktur, serta d) strategi layanan. Kata Kunci: Masalah Kelembagaan, Layanan Publik, Kantor Administrasi Satu Pintu Gorontalo

Publisher

Program Doktor Ilmu Administrasi Publik PPs UNM

Contributor

-

Publish

2018

Material Type

ARTIKEL

Right

-