Author

Arifin Tahir

Subject

- Ekonomi

Abstract

Abstract: Government as nation parent has an obligation to serve the public affairs. One form of government services is to provide administrative services by state apparatus. State apparatus should to have a qualified competence to serve the community. But the reality shows the services still less satisfactory some local. Departing from this problem, authors examine the public services quality. Research object is the Department of Population and Civil Registration in Gorontalo. The study population was the personnel and local residents. This research uses qualitative explanatory method. The data used is primary and secondary data. Data is collected by distributing questionnaires, interviews, observation and documentation. The data was analyzed by qualitative and explanatory method. Research results show the data public services quality and the affecting factors. Broadly speaking, service quality is 'very good'. While the affecting factors are knowledge, skills, self-concept, personal characteristics and motives of apparatus, respectively the averages value are 3.81, 3:52, 3.66, 3.91, and 3.60 Keywords: Quality, Public Services, Department of Population and Civil Registration

Publisher

I J A B E R , Vol. 14, No. 10 (2016): 6235-6252

Contributor

Arifin Tahir

Publish

2016

Material Type

ARTIKEL

Right

-