Writer / NIM
MOH. AIDIN LAHABU / 931409081
Study Program
S1 - MANAJEMEN
Advisor 1 / NIDN
Dr. YANTI ANETA, S.Pd, M.Si / 0004077802
Advisor 2 / NIDN
Drs. RUSLI ISA, M.Si / 0006076604
Abstract
ABSTRAK
Moh. Aidin Lahabu. 2016. Analisis Implementasi Total Quality Management (TQM) Dalam Upaya Meningkatkan Kualitas Pegawai Administrasi Pada Bagian Tata Usaha Fakultas Ekonomi Universitas Negeri Gorontalo.
Maksud dari judul penelitian ini yakni meningkatkan kualitas pegawai serta daya saing dan mutu perguruan tinggi, maka Tata Usaha Fekon UNG membenahi kembali organisasi untuk menjadi perguruan tinggi yang efektif dan efisien, sehingga mampu bersaing melalui penyelenggaraan manajemen bagian tata usaha yang mengacu pada TQM.
Penelitian ini menggunakan deskriptif analisis kualitatif, yaitu mendeskripsikan hasil analisis implementasi total quality management (TQM) di Fakutas Ekonomi UNG. Teknik pengumpulan data yang digunakan dalam penelitian ini yaitu teknik wawancara, observasi, dan dokumentasi. Penelitian ini dilaksanakan di Fakultas Ekonomi UNG pada bagian tata usaha. Penelitian ini dilaksanakan selama kurang lebih 3 bulan
Berdasarkan hasil penelitian, menunjukan bahwa implementasi total quality management (TQM) pada bagian tata usaha fakultas ekonomi unversitas negeri gorontalo dilaksanakan secara sistematis melalui tiga tahap, yaitu : tahap persiapan, tahap perencanaan dan tahap pelaksanaan. Hasil menunjukan bahwa kemampuan pegawai dalam melaksanakan tugas dan fungsiya dalam melakukan pelayanan sudah baik.
Kata Kunci : Analisis, Implementasi, TQM
ABSTACT
Moh. Aidin Lahabu. 2016. An Analysis of Total Quality management ( TQM) implementation as an effort of improving Quality of Officers in adminstration field of faculty of economic, state university of gorontalo.
This research aims at improving officers quality, competitiveness and quality of university, therefore administration office in faculty of economics of UNG should re-manage its organization to make the university be effective and efficient, thus it is able to compete through management of administration referring to TQM.
This is a descriptive qualitative research which means to describe result of total quality management (TQM) implementation analysis in faculty of economics of UNG. Data are collected through interview, observation, and documentation. This research was done in faculty of economics of UNG in administration field for approximately 3 months.
Research findings reveal that implementation of total quality management (TQM) in administration field in faculty of economics of gorontalo state university was done systematically in theree stages namely stage of preparation, planning and implementation. The result reveals that ability of officers in undertaking their job and function related to giving service has been good.
Keywords: Analysis, Implementation, TQM
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